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Tender Details
- Country: United Kingdom
- Summary: Contract for Enterprise Service Management System
- GBT Ref No: 107394864
- Deadline: 18 Oct 2024
- Competition: ICB
- Financier: Self Financed
- Purchaser Ownership: Public
- Tender Value: 20000
- Notice Type: Tender
- Document Ref. No.: LJMU 2411-1
- Purchaser's Detail :
- Description :
- The University is looking to replace its ageing IT Service Management solution (Ivanti Service Desk - previously known as LANDesk Service Desk) with a modern comprehensive Enterprise Service Management solution, capable of supporting the delivery of service, to students, academics and each other, by all of our professional services teams. We want to ensure that all members of the University receive a consistent support experience across all areas of delivery, simplifying access to services and removing the need to know the workings of the organization, in order to get help promptly at the point of need. We want to focus on a positive user experience and exploit functionality to aid back-office efficiency e.g. workflow and automation.
The University is seeking to procure a cloud-based Enterprise Service Management (ESM) solution to facilitate the management of all aspects of service to staff, students and external partners, beginning with existing users (400) of our current system in the first instance, but extending to other parts of the university in the near future in a phased approach. All staff and students will need access to the customer facing portal. We will also need to offer guest access to external enquirers including alumni, prospective students and contacts in other organisations, such as the local council and other government or higher education authorities. - Documents :
Purchaser : LIVERPOOL JOHN MOORES UNIVERSITY
Exchange Station Liverpool L2 2QP England
Contact Person : Procurement Services
Email :PurchaseOrderQueries@ljmu.ac.uk
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